Helke has new role
TROY — Ohio’s Hospice has announced changing roles and responsibilities for members of the leadership team.
Among those assuming a new role with the organization is Troy resident Beth Helke, who has been named Director of Mission Optimization with Ohio’s Hospice.
Helke began her hospice career with Ohio’s Hospice of Miami County in 2007. Prior to her new role, she most recently served as director of care for Ohio’s Hospice of Miami County. She now spearheads the Mission Support Services Project at Ohio’s Hospice.
She will also continue in her role as privacy officer and lead process improvement.
Nichols recognized for customer service
MIAMI COUNTY — Kirk Nichols, an American Family Insurance agent in Piqua and Troy has been recognized for providing an outstanding customer experience under the American Star Excellence in Customer Experience Certification Program.
“Our vision is to be the most trusted and valued customer-driven insurance company, so we salute these agents who have earned the highest praise from customers, and received the American Star Excellence in Customer Experience Certification,” said Tim Constien, chief customer officer of American Family Insurance. “These agents are consistent providers of exceptional service and attention to our customers.”
The service excellence distinction was determined through an evaluation process conducted under guidelines established through the American Star Excellence in Customer Experience Certification Program. The process consists of a customer satisfaction survey which measures customers’ overall experience with their current American Family agent.
Nichols has been an agent for American Family since October 2002. He has offices located at 126 N. Sunset Drive in Piqua, and 37 Robin Hood Lane in Troy.
TriVista welcomes Vadney
ALISO VIEJO, Calif. ‚ TriVista Business Group is pleased to announce that Tim Vadney has joined the company as vice president of Due Diligence, effective March 13, bringing decades of operational and consulting experience to the firm. Prior to joining TriVista, Vadney held leadership roles in Fortune 500 companies, startups and public consulting organizations. His professional expertise in driving operational improvements spans consumer products, industrial goods, automotive and technology hardware industries in North America, Europe and Asia. Vadney holds a master’s degree from both Ritsumeikan University in Kyoto, Japan, and American University in Washington, D.C. His undergraduate degree was earned at Emory University in Atlanta, Ga. He will be based in the Orange County, Calif., office.
Founded in 2006, TriVista is a global management consulting firm that helps middle market companies address challenges, enabling them to turn operations into a springboard of growth. TriVista has offices in Orange County, Calif., Chicago, Ill., Dayton, Ohio, New York City, N.Y., the United Kingdom, Tianjin, Shanghai and Shenzhen in China, and Singapore. To learn more about TriVista and its offerings, visit www.trivista.com. Follow the firm on Facebook at TriVista or on LinkedIn at TriVista.