Communication Centers adds new location data tool


MIAMI COUNTY — The Miami County Communication Center is now receiving fast and accurate device location data for 911 calls from iPhones with the iOS 12 operating system.

The first and most important question in every 911 call is, “What’s the location of your emergency?”

Knowing the caller’s location is the first step to dispatching life-saving emergency responders. Through the RapidSOS NG911 Clearinghouse, the Miami County Communication Center is now able to receive fast and accurate location data from Apple devices during 911 calls.

“The technology utilized by RapidSOS will give our staff a more accurate location of a caller, including what floor of a building the caller is on. They are working to add this to Android-based phones in the near future,” Communication Center Director Jeff Busch said. “This is another tool in our toolbox to help us locate those in need during extremely stressful situations. There was not cost to the county to add this service to our systems.”

Apple users are encouraged to upgrade to iOS 12 to deliver life-saving location information to dispatchers in an emergency.

This capability is integrated into the Communication center’s existing call-taking and mapping software, providing invaluable information seamlessly to dispatchers as they work to quickly send appropriate help.

The Communication Center always seeks to implement 911 technology that will improve emergency response for constituents.

“The Miami County Communication Center is leading the way in 911 technology to improve emergency response,” RapidSOS CEO Michael Martin said. “We are thrilled to provide Miami County’s telecommunicators with the information they need to get citizens help quickly in an emergency, saving lives and property.”